1. Q: Can we customize products
A: Yes, we provide customization services and can tailor products to meet the specific requirements of customers.
2. Q: How long does it take to ship after placing an order
A: We will arrange production and shipping as soon as possible after receiving the order. Typically, shipping time depends on the order quantity and the production cycle of the products.
3. Q: Do you provide sea freight and air freight services?
A: Yes, we provide sea freight and air freight services, and customers can choose the appropriate transportation method according to their needs.
4. Q: How are quality issues handled
A: If you receive a product with quality issues, please contact our customer service team promptly, and we will handle it and provide after-sales service as soon as possible.
5. Q: Do your products meet safety standards?
A: Yes, our products strictly adhere to international and regional safety standards, such as EN71, ASTM, 10P, and are certified accordingly.
6. Q: What are your payment terms?
A: For regular products, 30% deposit (by T/T payment) before production starts, 70% balance (by T/T payment) before delivery.
For customized products/packaging, 40% deposit (by T/T payment) before production starts,60% balance (by T/T payment) before delivery.
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